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About
The Future of Last-Mile Delivery
Can Instacart and DoorDash Help Retailers Take on Amazon?
Executive Summary
The rise of Instacart and DoorDash has given retailers the opportunity to shortcut Amazon’s longstanding best-in-class delivery speeds. Will the promise of same-day delivery—often accompanied by additional fees—be enough to woo consumers away from the ecommerce giant?
3 KEY QUESTIONS THIS REPORT WILL ANSWER
- How does Amazon’s delivery dominance affect its retail competitors?
- What should retailers consider when exploring delivery partnerships with Instacart and DoorDash?
- Is quick commerce the future of delivery or a pandemic bust?
WHAT’S IN THIS REPORT? An analysis of how retailers should approach the evolving delivery landscape.
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KEY STAT: Delivery companies are offering new ways to fulfill online orders, but Amazon’s tried-and-true shipping continues to dominate click-to-door speeds.
authors
Blake Droesch
Contributors
- Bianca Carasus
- Researcher
- Suzy Davidkhanian
- Principal Analyst, Retail & Ecommerce
- Andrew Lipsman
- Principal Analyst, Retail & Ecommerce
- Amy Rotondo
- Director, US Research
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