The news: Salesforce unveiled new generative AI (genAI) features under the name Agentforce. This next evolution of AI integration in enterprise is designated as the “third-wave” of AI that uses agents to automate business processes.

Its out-of-the-box agents go beyond the capabilities of AI chatbots and can fulfill various roles by automating aspects of service, sales development, and marketing campaigns.
They can be customized through low-code tools, making them easier to adopt across various business cases.

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Salesforce moves from chatbots to intelligent agents as the next stage of AI for business

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