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Sonos pledges rigorous testing and transparency after app update fiasco

Article by Grace Harmon  |  Oct 1, 2024
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Sonos pledges rigorous testing and transparency after app update fiasco
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Smart Speakers & Voice Assistants
Mobile Apps
Worldwide

The news: Sonos is outlining stringent testing requirements and new beta program procedures in response to its May app meltdown.

  • Sonos is establishing an ombudsperson as a liaison between employees and executives, as well as a customer advisory board.
  • It’s also extending any active manufacturer warranties by one year for all home theater and speaker products.

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