US Digital Account Opening Forecast 2023

Traditional Banks Dominate as Consumers Search for Stability

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About This Report
In 2023, 92.3% of the 5.2 million accounts opened digitally will be with incumbent banks, as digital-only banks fall victim to economic uncertainty and intense fintech competition.
Table of Contents

In 2023, 92.3% of the 5.2 million accounts opened digitally will be with incumbent banks. Even Gen Zers—the main source of account opening growth—will largely opt for trusted institutions. Neobanks will be left in the dust, especially as fintechs and Big Tech siphon away customers.

Key Question: What trends are influencing digital account opening at traditional and digital-only banks?

KEY STAT: Account openings at digital-only banks will likely never fully rebound to their 2019–2021 levels due to economic uncertainty and competition from other fintech challengers.

authors

Caitlin Cahalan

Contributors

Eleni Digalaki
Principal Analyst
Jennifer Pearson
VP, Research
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