The findings: In Canada, small business banking customers’ satisfaction with their banks has fallen significantly, with the overall score dropping 21 points from last year (from 676 to 655 out of 1,000).

That’s according to the J.D. Power 2024 Canada Small Business Banking Satisfaction Study, which surveyed 2,436 small business owners between June and August 2024.

Dive deeper: Respondents wanted their banks to help them navigate the stress they feel due to economic constraints like inflation and rising labor and material costs.

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