The news: More than half (51%) of customer service journeys start on search engines and third-party platforms like Google, YouTube, Reddit, and ChatGPT—rather than company websites—prompting businesses to meet customers where they are, per a recent Gartner survey. Our take: Brands need to research and identify the platforms their customers rely on and establish fast, responsive service on those channels. The goal isn’t to pull users back to official websites—it’s to meet them where they already are, with the answers they need, when they need them. Using generative engine optimization (GEO) best practices to boost customer service answers in genAI outputs could help younger consumers get digestible, fast answers in their preferred channel.

The triopoly looks stronger, but it's digital that's getting bigger. Amazon, Google, and Meta now command 58.8% of total US ad dollars, up from 47.1% in 2020. But that's not an indication that the triopoly's control of the digital ad market is growing.

The news: Meta is axing political ads in the EU as of October, citing an uncertain regulatory environment with “unworkable requirements.” The company stated in a blog post that the pullback will include ads related to political, electoral, or social issues, and specifically pointed to conflicts with the EU’s Transparency and Targeting of Political Advertising (TTPA) regulation. Our take: Meta's decision signals how fast platforms can change ad policies and how little time marketers have to react. If labeling systems or ad review processes change for the EU—or broadly apply to topics adjacent to social issues—advertisers may need to recalibrate campaigns to avoid triggering enforcement.

B2B social media has evolved from an awareness tool into a central part of how brands build trust, influence buying decisions, and drive business growth. AI, video, and influencer marketing are reshaping strategies and raising expectations for measurable impact.

The news: Google’s AI Overviews feature gets users offline and out of search quickly, making it harder for brands and websites to capture attention and clicks. Only 8% of Google users whose search triggered an AI Overview clicked on a link, per Pew Research. Among those who didn’t see an AI summary, nearly twice as many (15%) clicked a link. Our take: Google’s AI tools offer fast answers, but they’re cutting off engagement before it can begin. For publishers, brands, and creators, that means fewer opportunities to connect, convert, or even be seen. Prioritize visibility on platforms favored by AI Overviews, like YouTube and Reddit, and strengthen owned channels like newsletters and apps to help boost appearance in results while reducing dependence on traffic from Google.

The news: Reddit’s ad business is on a path of steady growth, with ad revenues expected to reach $1.8 billion this year and grow 29% to reach $2.5 billion in 2026, per a new WARC forecast. Brand participation on Reddit shows promising results: One organic brand post per week increases positive mentions by 3.5%. Our take: Though Reddit’s massive growth is partially attributed to its smaller reach, its ability to reach users that aren’t frequenting more popular platforms warrants investment, and a diversified approach combining Reddit’s unique community-driven base with larger platforms’ massive reach is key.

The news: YouTube, Instagram, Twitch, and TikTok each offer unique advantages and drawbacks for gamer ad reach, per HypeAuditor’s 2025 State of Gaming report. Choosing the right platform depends on what kind of impact marketers want to make. Our take: Marketers should boost campaign performance with influencer partnerships on these platforms since creators often understand their audience better than companies do. Track success platform by platform to help tailor ad strategies, capitalize on UGC, and maximize return on investment.

AI is upending every aspect of marketing, from neuro-contextual ads that read emotions to autonomous shopping agents that make purchasing decisions. As tech giants consolidate control of the sector, six pivotal trends are reshaping advertising, search, and commerce.

Social search is gaining ground. Roughly two-thirds of US consumers search on at least one social platform in ways that can influence every part of the consumer journey.

Latin America’s ad market will surpass $40 billion this year as it continues to defy economic uncertainty. Rebounds in Argentina and Chile, along with double-digit growth in retail and social media spending, will fuel momentum. Here are the latest trends you need to know.

The news: While brands invest heavily in social media giants like Instagram and Facebook, smaller platforms are showing steady growth—indicating a future where ad opportunities go beyond the big players. While the Meta platforms make up an enormous 72.5% of US social network ad spending, smaller social media platforms are holding their own, experiencing growth at a similar rate to Meta. Our take: While advertisers shouldn’t discount the massive reach Meta offers, smaller players are increasingly valuable for driving results, especially as competition intensifies on larger platforms.

At Cannes Lions 2025, commerce media partnerships once again reigned supreme. Once the domain of digital shelf tactics and retail data, commerce media is now reshaping how brands show up across social platforms, connected TV (CTV), and in-store displays. This year’s festival offered a glimpse into a more integrated, AI-driven future—one where conversational ads, programmatic pipes, and real-world touchpoints blur the lines between media and purchase.

The news: Cannes Lions 2025 marked a shift in retail media strategy, with platforms like Pinterest and Reddit forging deeper ties with retailers. CVS announced a clean room data partnership with Reddit to allow targeting based on shared first-party data, launching a Sensodyne and Advil campaign this fall. Pinterest partnered with Instacart to enable shopping from pins and connect ad exposure to sales via closed-loop attribution. Our take: Social platforms are becoming full-funnel retail media environments. By fusing community context with purchase signals, these integrations aim to blend discovery and commerce in real time—paving the way for more data-rich, measurable campaigns.

The news: Streaming and social media sites are the top beneficiaries of AI chatbot referral traffic. Out of 1.3 billion generative AI (genAI) search referrals in May, YouTube ranked first in traffic with nearly 40 million visits, per Similarweb. Our take: Focusing on what makes sites top the AI search results could help increase site visits. Expand knowledge-based articles, FAQs, and blog posts with educational and UGC content. Boost SEO with long-tail keywords that are likely to appear in prompts. Encourage inbound links since site authority is a factor in AI search results.

Community threads—not search bars—are where product discovery now begins, challenging marketers to join the conversation. CVS Media Exchange and Reddit are bridging data and dialogue to turn real-time discussions into measurable sales wins.

The number of social network users in the US will tick up 1.7% YoY this year, while adult users will see almost 2% growth. But time spent on social networks among adult users will peak this year, meaning the battle for engagement is on.

The news: Reddit published a report Thursday highlighting its increasing relevance for advertisers as social media users gain trust in the platform for purchase decisions. Reddit routinely delivers promising ad results. Adding Reddit to ad campaigns leads to $6.94 higher incremental ROAS across channels. Our take: Despite lingering brand hesitancy to adopt Reddit as a core advertising channel, the platform is increasingly becoming a reliable source that promises high returns—making it a key part of an effective campaign for advertisers who know how to navigate it.

Reddit is suing Anthropic for unauthorized data scraping: The case highlights growing battles over content control in the AI era.

Reddit’s Dynamic Product Ads expands to all advertisers: The move highlights Reddit’s shift from a supplemental channel to a primary platform for advertisers.