India is piloting a program to allow consumers to shop and pay for products directly through AI chatbots using United Payments Interface (UPI), per TechCrunch. OpenAI’s ChatGPT is the first chatbot to join the pilot, with integrations for Google Gemini and Anthropic’s Claude to follow shortly. The agentic commerce pilot in India could inform companies’ shopping initiatives in the US, though the two markets differ significantly in how consumers use AI.
The biggest banks will spend $6 billion or more on marketing in 2025, or 0.10% of their total asset value, per an analysis of the American Bankers Association Bank Marketers Survey in the ABA Banking Journal. On average, 32% of banks’ marketing budgets were allocated to new customer acquisition—more than any other allocation. Bank marketers are clearly focused on digital advertising, and with greater resources and scale, the largest institutions won’t find it hard to drive awareness, attract new customers digitally, and dominate the conversation. Community banks will need to be scrappy.
JPMorgan Chase spends $2 billion per year on AI and finds an equal amount of cost savings as a result, said CEO Jamie Dimon in a recent Bloomberg TV interview. During its April investor day, JPMorgan forecast spending $18 billion on technology in 2025. JPMorgan is increasing the gap between the haves and have nots in bank technology. AI development in financial services, supported by modern platforms, is outrunning nearly everyone.
A Yext analysis of 6.8 million citations across ChatGPT, Gemini, and Perplexity found that 86% of AI-generated answers rely on brand-managed content—from official websites and listings to reviews. First-party sites led with 44% of citations, followed by listings (42%) and reviews (8%). The findings suggest AI models increasingly trust structured, authoritative data over publisher or community sources. But fewer users click through—only 8% from AI summaries versus 15% from standard search—indicating that generative platforms are capturing more engagement directly. To stay discoverable, marketers must pair clean, structured first-party data with strong social visibility as AI search reshapes traffic flows.
GumGum’s CMO Kerel Cooper says contextual advertising has shifted from an education hurdle to a growth engine. In an EMARKETER interview at Advertising Week New York, he described how AI now interprets full-page or frame-by-frame context, allowing brands to reach audiences based on meaning rather than identity. As cookies fade, contextual ads offer privacy-safe precision and brand safety at scale. Cooper calls this “mindset marketing”—targeting users in the right headspace, not just the right demo. With the open web regaining advertiser trust and AI powering deeper relevance, contextual targeting is emerging as the foundation of a healthier ad ecosystem.
Technological advancements are set to transform the automotive industry's cost structure, with managers forecasting 30% efficiency gains within five years, per Bain & Company. Through advanced technologies like digital platforms, intelligence automation, and a fabless future, carmakers can make significant productivity improvements. Successful automotive companies will be defined by their ability to embed technology to solve core problems. To compete, brands must focus on high-impact use cases, build a clean and integrated data backbone, and radically rethink their operating models to prioritize speed and scalability.
Most US consumers are already using digital tools for healthcare purposes, but three-quarters would prefer more personalized solutions, per a new Harris Poll sponsored by Verily. Healthcare marketers and brands need to use generative AI (genAI) tools, like remote monitoring, predictive analysis, and chatbots, to deliver personalized consumer experiences.
The search journey is becoming increasingly fragmented as consumers no longer trust the first answer they see and turn to various other resources for product recommendations and reviews. Nearly 90% of consumers in the US, the UK, France, and Germany now cross-check results across multiple platforms, per Yext’s The Rise of AI Search Archetypes report. Brands need to optimize for how AI tools act on their behalf, per Yext. CMOs should focus on ensuring AI tools interpret their data accurately and present it in the right contexts, which could come from succinct FAQ pages or concrete product listings that avoid vague descriptions.
A new Billion Dollar Boy study shows marketers are spending more on AI-generated creator content—even as audiences grow wary. Seventy-nine percent of marketers increased AI investment this year, and 77% plan to shift more budget to AI-driven creator campaigns. Yet audience enthusiasm for AI content has plunged from 60% in 2023 to 26% in 2025, reflecting frustration with formulaic, unlabeled “AI slop.” As the creator economy enters its “post-AI” phase, the challenge isn’t whether to use AI—it’s how to use it without losing authenticity.
Hannah Elsakr, VP of new genAI business ventures at Adobe, framed AI-enabled tools not as a job disruptor but as “an exponential amplifier to our own humanity and creativity,” at LWT’s TechFutures 2025 in New York City this week. She outlined three frontiers reshaping brand storytelling: AI companions, personalized marketing at scale, and world-building around IP. Brands should prioritize scalable AI pilots, adopt commercially safe AI models, and lead internal change from the top. Provenance, licensing, and IP protection must be built in—not bolted on—if AI is to expand creativity without eroding trust.
Artificial intelligence (AI) is reshaping marketing, from how content is created to how advertisers evaluate transparency and trust on digital platforms. Marketers can harness AI to streamline operations, enabling more campaigns more quickly by analyzing large data sets—but do so thoughtfully—avoid using AI for entire ad creation, as consumers still respond negatively to this. Brands must operate with an eye toward maintaining trust and authenticity.
TikTok announced several upgrades to its AI-powered portfolio at Advertising Week New York on Wednesday. Marketers can use the new tools to increase creative control and drive results with key audiences—but keep in mind that the app’s future in its key market could change ad effectiveness, regardless of what tools the platform offers.
Commercetools has debuted Cora, an AI shopping assistant that enables conversational commerce directly on retailers’ sites. Available in preview, Cora interprets natural language queries (e.g., “a red dress under $150”) and maintains context across devices, guiding users through search, filtering, and checkout. Unlike static chat widgets or keyword search, Cora reduces friction in the path to purchase by making AI a functional part of the shopping journey. The white-label model helps brands retain control and identity while tapping into Commercetools’ infrastructure—positioning Cora as both a conversion tool and a brand-safe alternative to third-party discovery engines.
AI adoption is reshaping how brands work with agencies. According to Typeface’s Signal Report, 83% of marketing leaders would cut agency spending if they could automate content creation, and 11% would stop using agencies entirely. As AI tools like Meta’s creative suite expand, agencies face pressure to prove their value beyond content production. While many marketers are reorganizing teams around AI, agencies still play critical roles in strategy, AI governance, and paid media. To stay relevant, agencies must shift from execution to integration partners that help clients navigate AI transformation and maintain strategic oversight.
Over half (52%) of consumers in Australia, the UK, and the US are most concerned about brands posting AI-generated content without disclosure, tied with mishandling personal data as their top social media worry, according to Q3 data from Sprout Social.
OpenAI introduced a wide swath of app integrations for ChatGPT, pushing the generative AI (genAI) chatbot toward super app status. Spotify, Booking.com, Zillow, Canva, Figma, and Expedia are now all part of the ChatGPT experience. Brands should start treating ChatGPT like a search engine, app store, and marketplace all in one. Marketers should create and tag their content so it can surface naturally in ChatGPT responses. Generative engine optimization (GEO) strategies include structuring content and product copy with mini headlines and using concrete language over abstract phrasing to boost appearances in output.
OpenAI is now allowing users to connect to select third-party apps within the ChatGPT interface. The integrations expand the chatbot’s utility while encouraging users to spend more time within the platform. Consumers may not yet be willing to make transactions within ChatGPT, but they are open to its recommendations. ChatGPT’s integrations with Expedia and Booking.com could transform how people approach trip planning, all while siphoning more traffic from Google—and familiarizing users with the idea of making more purchasing decisions with the help of AI.
On today’s podcast episode, we discuss the moving target that is consumers’ perception of using AI in advertising, how marketers feel about the technology, and the share of ad buying that is likely to be delegated to AI. Join Senior Director of Podcasts and host, Marcus Johnson, Analyst, Marisa Jones, and Senior Analyst, Gadjo Sevilla. Listen everywhere and watch on YouTube and Spotify.
Paramount is betting on creator credibility to rebuild trust in mainstream news. The company’s $150 million acquisition of The Free Press brings its founder, Bari Weiss, to CBS News as editor-in-chief—an unprecedented crossover between creator-led media and legacy broadcasting. Weiss’s Substack-born outlet, with 1.5 million subscribers, will remain independent while lending its audience trust to Paramount’s broader news portfolio. The move reflects a growing convergence between individual-led journalism and traditional networks struggling to regain public confidence. Success will hinge on whether CBS and The Free Press can balance editorial independence with corporate oversight while preserving the authenticity audiences value most.